Protect against whatsapp scams9/7/2023 ![]() If you receive a call out of the blue asking for any personal information, end the call immediately. Citi will never call you asking for any of this information.Do not provide any information to the caller, including your card number, CVV or One Time Passcodes.If your mobile phone stops working normally, inform both your bank and mobile network provider immediately. Fraudsters are calling people to purport to be from mobile network providers and asking them to provide a PUK code. This means to divert all phone calls and SMS text messages to another mobile phone number which the fraudster is in control of. ![]() Fraudsters are also attempting to SIM Swap people’s mobile phone numbers. The caller will purport to be from Citi or another trusted organization and the call will consist of the caller asking you for the One-Time Passcode you will have received, or your personal information.
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